Refund Policy

Single Deal Screen purchases are generally non-refundable once the credit has been used or a deal analysis has been saved.

If you bought a screen by mistake and have not used it, contact us and we will review the situation reasonably.

Recurring subscription payments are generally non-refundable once the billing period begins. You may cancel future billing, but cancellation does not normally refund the current billing period.

Plan upgrades and downgrades may create prorated charges or credits through Stripe. Those prorations are part of the subscription change and are not treated as separate refundable purchases unless there is a billing error.

Upgrading from the Founding Searcher plan to ADE Pro permanently gives up the Founding Searcher rate. A later downgrade returns the account to the then-current Standard plan, not to the former Founding Searcher price.

If there is a billing error or duplicate charge, contact us so we can review it.

ADE Pro includes three active seats. Additional active seats are billed as recurring subscription add-ons at the displayed seat price, currently $49 per user per month.

Pending invitations are not active seats and are not billed. When an invited user accepts the invitation and activates a seat above the included-seat limit, Stripe may apply a prorated charge for the remainder of the billing period.

Removing an additional active seat may create a prorated credit through Stripe. Seat charges already earned for time the seat was active are generally non-refundable unless there is a billing error.

ADE Expert Review purchases are refundable only if review work has not started. Once review work begins, the purchase is generally non-refundable.

If the request cannot be completed for a reason caused by ADE, we will work with you on a reasonable resolution, which may include a refund or credit.

Send the account email, purchase type, date, and a short explanation through the available support channel. We may need time to verify usage and payment status.

This policy is intended to be fair to customers while protecting the company from refund requests after software access, subscription time, deal credits, or Expert Review work have already been used.